We're here to help with orders, shipping, and anything else.
Have a question about your order or a product? Reach us and we'll get back to you within 1–2 business days.
Email: support@nglaccessories.com
Instagram: @nglaccessories
To track an existing order, head to the order tracking page.
We currently serve Metro Cebu only — from Cebu City up to Consolacion, including Mandaue City, Liloan, and Compostela. At checkout you can choose Meetup (free — we agree on a spot and time) or Maxim / Movit delivery, where the rider's fare is paid directly to the rider on arrival. Orders are usually ready within 1–2 days, and we'll message you to coordinate.
Unworn items in original condition may be returned or exchanged within 7 days of delivery. To start a return, email support@nglaccessories.com with your order number. Return delivery is shouldered by the customer unless the item arrived damaged or incorrect.
NGL was created to make jewelry shopping simpler. Instead of overwhelming you with endless options, we've thoughtfully curated our collections to help you find the right piece for the right occasion.
Our unique pieces are crafted using beautiful glass elements paired with high-quality, durable stainless steel. Every single piece we offer is non-tarnish, hypo-allergenic, and waterproof, so you can wear them with total confidence.
Yes — our pieces are designed to be water-resistant for everyday wear, including handwashing and light sweat. We still recommend removing them before swimming in chlorinated pools or the sea to maximise their lifespan.
Yes! Our pieces are designed to last. To help you keep them looking pristine and brilliant, we include a Care Tip Card with every single order.
We believe the unboxing experience should feel special. Every order comes with a soft-cotton mini pouch, a mini gift bag, a care tip card, and a special freebie (exclusively for the first 24 orders).
If you purchase two or more items, your order will be upgraded to include a complimentary, premium buttoned leather jewelry pouch.
You can easily shop through our official website or send us a direct message on our social media pages (Instagram, Facebook, and TikTok).
We currently ship locally. We offer delivery via Maxim and Move It (shipping fees apply). We also offer scheduled meet-ups for free delivery at locations planned.
Whether you choose a courier service or a scheduled meet-up, you can expect your pieces within 1 to 2 days.
We accept GCash, bank transfer, and cash (paid in person at meetup or on delivery). For GCash or bank transfer, enter your reference number or upload a receipt at checkout so we can confirm it.
You'll see an order confirmation screen with your order number right after checkout. You can also look it up anytime on the order tracking page using your order number and email.